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Shipping & Returns

Shipping Delivery Info

Required Delivery Information.

The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost.

Shipping options and charges.

Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, the items mostly will be shipped by DHL or EMS. 

Sign for the delivery .

A signature is required for your delivery. But if you are not available the couriers may try one of your family members. If you and your family members are unavailable, they will take the parcel back and send the order next day.

Refuse a shipment .

If you refuse to sign the order for some reason or if the package was automatically returned after several times unsuccessfully delivery (due to you are not available or you provided a wrong or incomplete delivery address to us), your order will be cancelled and refund will be made to the credit card used for your order. And 50% of the merchandise price will be charged by you and shipping charges will also not be refunded.

Return your purchase.

All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via E -mail. You need to send pictures of the item to our mail box. The email subject should be named with "Order No." so that we can give you a quick reply (Many thanks!).

Do make sure that you request the Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to you.

If you wish to return your purchase, we're sorry that you may pay 50% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.

Cancel your order.

If you wish to cancel the order to refund, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 10% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s). 

If you have further questions or concerns, please feel free to contact us. Our loyal customer service team will be always with you.